Why we started?

• Wallis Computer Solutions (WCS) was initially started officially on the 3rd November 1999. The day before my Year 12 exams started! It started from a business plan that was created by Nat Wallis (Managing Director) as part of the school assessment. One of the first jobs was to assist with the setup and configuration for the newly formed Dalwallinu Telecentre Inc.

• With the lead up to Y2K (for those that can remember) and also the start of GST there was a big push to update systems or to get a computer system for accounting. I can still remember June 2000, I did over $40K in sales in a month which I thought was pretty impressive considering the business plan has us down for around $100K in sales in total for the first year!

• Being born and raised in Dalwallinu I have always enjoyed the country lifestyle and the business would give me that opportunity. There was also a personal issue with “Whiskey” but that is a story that you only get in person when you ply me with some quality Blue Label :D

• WCS offers a unique solution in the Wheatbelt area of WA as a Managed Service Provider (MSP) delivering IT Sales and Support to over 100 customers from Esperance to Gascoyne Junction to Margaret River. There is (to my knowledge, if incorrect please let me know) no other MSP style IT business in the entire Wheatbelt.

Values

Excellence

• Doing a great job, all the time.

Integrity

• Doing the right thing, even when no one is watching.

Professionalism

• Quality service and support in everything we do.

Hard-work

• We keep going till the job is complete.

Staff

• Snallow Pty Ltd trading as Wallis Computer Solutions has a number of staff located in Dalwallinu, Perth & Manila. WCS employs over 10 staff ranging from full-time, part-time to casual as well as a number of contractors for additional support requirements.

• To log a new service request, find out a status on a current job or make an account payment then give us a call or email and Matthew, Kirsty, Lily or Aaliyah will get that organised.

• If you are after some technical support then Nat, Martin, Erman, David and Aman will be the guys to get your issues resolved and you back up and operational. Be that a minor issue with an update or an alert to a major network and server replacement, WCS has the team, skills and expertise to provide you with a quality solution.

• For quotes and account enquiries then get in touch with Karen and your request or account issue will be resolved shortly thereafter. Karen is also a current Shire of Dalwallinu councillor and Justice of the Peace.

Services

• Managed Services

• Consultancy

• Projects

• Break-Fix

• VOIP Phone Systems

• Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

• Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

• Break-fix is a reactionary business model that relies on the repair of an IT system only when computer equipment fails, the network stops functioning or software programs are not working.

• Break-fix support is the most expensive form of maintenance.

• We are moving away from Break-Fix Support however sometimes this might be the only option reasonably available.

Customer Base

We work with

• Local Governments
• Medical Centres
• Community Resource Centres
• Farmers
• Small Business Owners

• As a Managed Service Provider (MSP) our focus is delivering our managed customers with the fastest and most efficient support we can provide. We strive to bring ongoing service and products to our loyal customers so they can function at their best and stay up to date with the latest in IT.

• Local Government is the core business for WCS, providing over 70% of our revenue. We currently provide full IT sales and support to 17 Local Governments in the West Australian Wheatbelt as well as additional consulting services for other shires. We have experience and training with IT Vision’s suite of products including Altus, AltusECM, SynergySoft and specialise in IT support and troubleshooting specifically for Local Governments. We are a WALGA Preferred Contractor and are ranked #1 for Market Share and have been for the past two years in the “Managed ICT Services” category.

• Medical Practices are vital to the Wheatbelt and require the latest in not only medicine but also software and technology. We manage several medical centres in the Wheatbelt therefore we have experience in both BestPractice, Medical Director and other types of clinic specific operations. In addition we also provide support in preparing documentation for auditing requirements.

• Community Resource Centres formally known as Telecentres provide the Wheatbelt locals and visitors with access to computers, government services and online training. They are an essential part of the community and we work with them to deliver the best value for money solution for their community.

• Farmers and small businesses are a vital part of the Wheatbelt and IT solutions are a vital part of running their farms and businesses. We provide quality IT products and support to ensure their businesses have limited down time. The IT industry is moving rapidly and we ensure the most up to date information and recommendations are provided to suit our customer

Where we work

23 Johnston Street Dalwallinu WA 6609

Products and partners

• 
  Network Devices
• 
  Servers & Workstations
• 
  Server and Winows Licenses
• 
  E-mail and office services
• 
  Firewalls
• 
  Software
• 
  Office 365 Integration
• 
  MSP Programs
• 
  Backup Appliences
• 
  Network Tools
• 
  Laptops
• 
  UPS - EBM - ePDU
• 
  Workstations
• 
  Internet Service Provider
• 
  Routers
• 
  Network Equipment

We officially and proudly became a CodeTwo reseller from in 2019. CodeTwo are renowned for their email signature management, data sync, migration and backup solutions.

What we are looking for in a Partner/Supplier:

• An organisation who is looking Channel Focused (and not marketing directly to customers, who could turn into our competitors).
• A product that is leading edge or unique in the marketplace
• Great account management so that when someone does go wrong, we have contact points to help us resolve it ASAP.
• Reliability is critically important. No one likes doing warranty!

Why we only (usually) sell/recommend/provide a specific solution from one vendor:

• By only selling a small range or products we don’t need to know everything about everything. We can focus on a specific number of products/solutions/services and ensure we can deliver these at the highest level. Just like when you go to the car dealer, they usually do not sell every different manufacturer but just the ones they have a partnership with.
• As we are selling a specific range of products, WCS performs a lot of tests of the equipment/product before they are allowed onto the WCS Recommended Solution list!
• Buying power for small business might not be as effective as it is for big business but it is useful never-the-less. By focusing on one firerwall solution from Sophos, WCS has been able to purchase a lot of this hardware at significant discounts for our customers.
• Who would have thought that occasionally in IT…things go wrong! So by having a smaller amount of products, when better management and control, it does mean that you will have a increased chance of receiving better service.