These Terms and Conditions apply to this website and to services provided by Snallow Pty Ltd T/A Wallis Computer Solutions.
By using this website or engaging our services, you agree to these Terms and Conditions.
1. About us
This website is operated by:
Snallow Pty Ltd T/A Wallis Computer Solutions
ABN: 27 159 702 306
ACN: 159 702 306
Address: 23 Johnston Street, Dalwallinu WA 6609
Phone: 08 9661 1803
Email: sales@wcswa.com.au
2. Our services
Wallis Computer Solutions provides computer, technology, IT support, consulting, repair, setup, maintenance and related services.
The exact services, fees and timeframes will be agreed with you before work begins, unless otherwise stated.
3. Quotes and pricing
Any quote we provide is valid for 7 days, unless otherwise stated in the quote.
Prices may change if:
- the scope of work changes;
- extra parts, software, labour, freight or travel are required;
- supplier pricing changes;
- the information provided to us was incomplete or incorrect;
- exchange rates change before the goods, software or services are ordered or paid for.
Some hardware, software, subscriptions, licences and supplier services may be priced in a foreign currency or affected by currency exchange rates.
If exchange rates change between the date of the quote and the date of order, purchase or payment, we may adjust the quoted price to reflect the updated cost.
We will let you know before carrying out additional work or applying a material price adjustment where practical.
All prices are in Australian dollars unless otherwise stated.
4. Payment
Payment terms will be stated on our invoice or quote.
Unless otherwise agreed, payment is due on completion of the work or when the invoice is issued.
We may require payment upfront for hardware, software, licences, subscriptions, special-order items or third-party services.
We may charge reasonable recovery costs for overdue invoices.
5. Parts, software and third-party products
Where we supply parts, hardware, software, licences, subscriptions or third-party services, those items may also be subject to the manufacturer’s, distributor’s or supplier’s own terms, warranties and licence conditions.
We are not responsible for faults, delays, price changes or service issues caused by third-party products or services outside our control.
6. Customer responsibilities
You agree to:
- provide accurate information about the issue or service required;
- ensure you have the right to give us access to any device, account, system or data;
- back up important files before we carry out work;
- provide passwords, access codes or permissions where required;
- comply with all software licensing requirements.
7. Data and backups
We will take reasonable care when working on your devices, systems and data.
However, technology work can involve risk, including data loss or corruption. You are responsible for keeping a current backup of important files before any work begins.
We are not liable for loss of data unless caused by our negligence.
8. Remote access
If we provide remote support, you authorise us to access your device or system for the purpose of providing the requested service.
You are responsible for ensuring remote access is permitted by your workplace, business, software provider or system owner.
9. Website information
The information on this website is general in nature.
We try to keep the website accurate and up to date, but we do not guarantee that all information is complete, current or free from errors.
10. Intellectual property
All content on this website, including text, branding, layout and graphics, belongs to us or is used with permission.
You may not copy, reproduce or use our website content for commercial purposes without our written permission.
11. Acceptable use
You must not use this website:
- for unlawful purposes;
- to interfere with the website’s operation or security;
- to upload or transmit harmful code;
- to attempt unauthorised access to our systems.
12. Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other law that cannot be excluded.
Where permitted by law, our liability is limited to one or more of the following:
- supplying the services again;
- paying the cost of having the services supplied again;
- repairing or replacing goods;
- refunding the cost of the goods or services.
13. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of business, loss of data, loss of opportunity or consequential damage.
This does not limit any rights you have under the Australian Consumer Law.
14. Privacy
We may collect personal information such as your name, contact details, device information and service history so we can provide our services.
We will handle personal information in accordance with applicable privacy laws.
A separate Privacy Policy should be made available on this website.
15. Links to other websites
This website may contain links to third-party websites.
We are not responsible for the content, security or privacy practices of third-party websites.
16. Changes to these Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this website with the updated date.
17. Governing law
These Terms and Conditions are governed by the laws of Western Australia.
Any disputes will be handled in the courts or tribunals of Western Australia, subject to any rights you have under Australian law.
18. Contact us
For questions about these Terms and Conditions, contact:
Snallow Pty Ltd T/A Wallis Computer Solutions
Address: 23 Johnston Street, Dalwallinu WA 6609
Phone: 08 9661 1803
Email: sales@wcswa.com.au
